Return and Refund Policy

Last updated: October 2026

1. Eligibility

You can request a return or exchange within 7 days of receiving your order. To be eligible:

• The product must be unused and unopened
• It must be in its original packaging with all labels intact

2. Items that cannot be returned

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used perfumes
• Beard & Skin Calming Oil
• Intimate Gel Cleansers

3. How to request a refund

Contact us by phone/WhatsApp at +92 345 4411122 or by email at northsage.co@gmail.com within 7 days of delivery, with your order number. We will guide you on sending the item back by courier.

4. When you will get your refund

Once we receive and check the returned item, we will confirm your refund by phone, SMS or email. Approved refunds are sent within 5 to 7 working days by bank transfer.

5. Damaged or incorrect items

If you receive a damaged or incorrect item, contact us within 7 days of delivery with your order number and a photo. We will arrange a replacement, or a refund if a replacement is not available.

6. Shipping charges

Customers pay the return shipping cost. Delivery charges of Rs. 200 on orders below Rs. 3,000 are non-refundable.