1. Return & Exchange Eligibility

You may request a return or exchange within 15 days of receiving your order.

To be eligible for a return or exchange:

• The product must be unused and unopened.

• The product must be in its original packaging, with all labels intact.

• The product must be in its original condition and show no signs of use, damage, or tampering.

• All return and exchange requests are subject to inspection and approval by our team.

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return or exchange:

• Opened or used perfumes

• Beard & Skin Calming Oil

• Intimate Gel Cleansers

Products that do not meet our return eligibility requirements may be rejected.

3. How to Request a Return or Exchange

To initiate a return or exchange:

• Contact our customer support team via phone or email within 15 days of receiving your order.

• Provide your order details and the reason for the return or exchange.

• Our support team will review your request and guide you through the next steps.

• Once your request is approved, you will receive instructions for returning the product.

• The product must be returned through the designated courier service.

4. Return Inspection & Approval Process

Once we receive the returned product, our team will inspect it to verify that it meets the eligibility requirements outlined in this policy.

Approved Returns: If the product meets all eligibility requirements, we will notify the customer and proceed with the applicable refund or exchange.

Rejected Returns: If the product does not meet the eligibility requirements, we will inform the customer of the reason for rejection.

Submitting a return request does not guarantee approval. All returns are subject to inspection.

5. Refund Policy

Refunds are available for eligible returns once the returned product has been received, inspected, and approved by our team.

After approval, refunds will be processed within 7 days.

Refund Methods:

• Cash on Delivery (COD) Orders: Refunds will be issued via bank transfer. Customers may be asked to provide the necessary bank account details.

• Online Payments: Refunds will be issued through the original payment method, where supported by the payment provider.

Please note that the time it takes for a refund to appear in your account may vary depending on your bank or payment provider.

6. Exchanges

Eligible products may be exchanged subject to inspection and approval by our team. Customers must contact support within 15 days of receiving their order and follow the return instructions provided.

Exchange requests are subject to product availability and confirmation by our support team.

7. Shipping Charges

Customers are responsible for return shipping costs.

Original delivery charges are Rs. 200 for orders below Rs. 3,000 and are non-refundable. Orders of Rs. 3,000 or more qualify for free shipping.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us within 7 days of delivery.

• We will arrange a replacement accordingly.

9. Contact Information

For all return and exchange requests, contact us:

WhatsApp: +92 345 4411122

📧 Email: northsage.co@gmail.com

📍 House # 375/1, Block F, Johar Town, Lahore
Lahore, Punjab 54000
Pakistan